Please e-mail us at email@example.com (if clicking this doesn't open your email client, copy and paste in to your email), if you are unsatisfied with your purchase for any reason.
REGARDING BOX KIT ORDERS (WITHOUT DIGITAL DOWNLOADS):
New and unopened/unused items purchased online domestically are eligible for a full refund within 10 days of receipt. Jamma Jango must be notified within 10 days of the delivery in order to receive a return authorization number and all items must be unopened and unused.
All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other mistake by our account. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you cannot trace the package.
REGARDING ORDERS WITH DIGITAL DOWNLOADS:
If you have not yet downloaded your files, you may return Jamma Jango digital downloads for a full refund within 10 days of your date of purchase.
If you have already downloaded your files, we do not accept any returns.
We do not accept any product exchanges.
If you accidentally made a purchase on Jamma Jango's website, please e-mail the Jamma Jango Customer Care team immediately at firstname.lastname@example.org to cancel your order. We will do our best to cancel the order before the product is shipped.
WHAT IS A PRE-ORDER?
A pre-order is an order you can make for a new item before it is in stock and available for delivery.
CAN I CANCEL OR MODIFY A PRE-ORDER?
You may cancel your pre-order any time before your box is shipped. Once your box is available and ready to ship, we will send you a notification e-mail with a tracking number. If you would like to cancel your order prior to shipment, please e-mail us at email@example.com.
Yes, you can combine in-stock and pre-order items. We will deliver the in-stock items and pre-order items separately.